*{box-sizing:border-box}body,html{height:100%}body{margin:0;font-family:system-ui,-apple-system,Segoe UI,sans-serif;font-size:14px;color:#111;background:#e9e9e9}a{color:#1a56db}a:hover{color:#123c9a}button,input,select,textarea{font:inherit;color:inherit}button{cursor:pointer}button:disabled{cursor:default;opacity:.55}.btn{display:inline-flex;align-items:center;justify-content:center;height:34px;padding:0 12px;border:1px solid #b8b8b8;border-radius:4px;background:#fff;color:#111;font-size:14px;font-weight:500;white-space:nowrap}.btn:hover:not(:disabled){background:#f4f4f4}.btn-primary{background:#1a56db;border-color:#1a56db;color:#fff}.btn-primary:hover:not(:disabled){background:#1748b8}.btn-danger{color:#b42318;border-color:#e0a9a3}.btn-sm{height:30px;padding:0 10px;font-size:13px}.btn-stack{flex-direction:column;gap:2px;height:auto;min-height:44px;padding:7px 10px;white-space:normal;text-align:center;line-height:1.2;text-decoration:none}.btn-sub{font-size:11px;font-weight:500;opacity:.85}.badge{display:inline-flex;align-items:center;height:20px;padding:0 7px;border-radius:3px;background:#eef0f3;color:#333;font-size:12px;white-space:nowrap}.badge,.lbl{font-weight:600}.lbl{font-size:11px;letter-spacing:.04em;text-transform:uppercase;color:#666}.muted{color:#666;font-size:12px}.app{height:100vh;display:flex;flex-direction:column;overflow:hidden}.topbar{flex-shrink:0;display:flex;gap:14px;padding:0 14px;background:#fff;border-bottom:1px solid #d4d4d4}.tab,.topbar{height:44px;align-items:center}.tab{display:inline-flex;gap:6px;padding:0 10px;border:0;border-bottom:2px solid transparent;background:none;color:#555;font-weight:500}.tab-on{color:#111;border-bottom-color:#1a56db}.count{display:inline-flex;align-items:center;height:18px;padding:0 6px;border-radius:9px;background:#1a56db;color:#fff;font-size:11px;font-weight:700}.search{width:320px;height:32px;padding:0 10px;border:1px solid #b8b8b8;border-radius:4px}.body{flex-grow:1;overflow-x:auto}.body,.pane{display:flex;min-height:0}.pane{background:#fff;border-right:1px solid #d4d4d4;flex-direction:column}.pane-queue{width:320px;flex-shrink:0}.pane-thread{flex-grow:1;min-width:480px}.pane-lead{width:340px;flex-shrink:0;overflow:auto}.rail-phone{width:400px;flex-shrink:0;flex-direction:column;padding:12px;gap:8px}.qhead,.rail-phone{display:flex;align-items:center}.qhead{justify-content:space-between;padding:8px 12px;border-bottom:1px solid #e6e6e6;font-size:12px;color:#666}.qlist{overflow:auto;flex-grow:1}.qlist,.qrow{display:flex;flex-direction:column}.qrow{gap:4px;padding:10px 12px;border:0;border-bottom:1px solid #e6e6e6;border-left:3px solid transparent;background:#fff;text-align:left;width:100%}.qrow:hover{background:#f7f7f7}.qrow-on{background:#eef3ff;border-left-color:#1a56db}.qrow-top{display:flex;align-items:center;gap:8px}.qname{font-weight:600;flex-grow:1;overflow:hidden;text-overflow:ellipsis}.qname,.qwait{white-space:nowrap}.qwait{font-size:12px;color:#666}.qsnip{color:#444;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.qmeta{gap:6px;font-size:12px;color:#666}.qmeta,.thead{display:flex;align-items:center}.thead{gap:10px;padding:0 16px;height:44px;border-bottom:1px solid #e6e6e6;flex-shrink:0}.timeline{flex-grow:1;overflow:auto;padding:16px;display:flex;flex-direction:column;gap:12px}.sys{align-self:center;font-size:12px;color:#666;background:#f3f3f3;padding:4px 10px;border-radius:3px;text-align:center}.sys-agent{background:#fff5d6;color:#6b5300}.msg{max-width:460px;padding:9px 12px;border-radius:6px;line-height:1.4;white-space:pre-wrap;word-break:break-word}.msg-in{align-self:flex-start;background:#f1f1f1}.msg-out{align-self:flex-end;background:#dfe8fb}.stamp{font-size:11px;color:#777;margin-top:4px;white-space:normal}.card{border:1px solid #d4d4d4;border-radius:6px;padding:10px 12px;background:#fff;align-self:stretch;display:flex;flex-direction:column;gap:4px}.future{opacity:.6;border:1px dashed #9a9a9a;border-radius:6px;padding:8px 12px;display:flex;align-items:center;gap:10px;font-size:13px}.future button{border:0;background:none;color:#1a56db;padding:0}.composer{border-top:1px solid #d4d4d4;padding:12px 16px;display:flex;flex-direction:column;gap:8px;background:#fafafa;flex-shrink:0}.composer textarea{width:100%;height:92px;padding:10px;border:1px solid #b8b8b8;border-radius:4px;resize:none;line-height:1.4;background:#fff}.composer-row{display:flex;align-items:center;gap:10px}.error{color:#b42318;font-size:13px}.lead{padding:14px 16px;gap:14px}.fld,.lead{display:flex;flex-direction:column}.fld{gap:3px}.val{font-size:14px}.chk{display:flex;align-items:center;gap:8px;font-size:13px}.box{display:inline-block;width:14px;height:14px;border:1px solid #888;border-radius:3px;background:#fff;flex-shrink:0}.box-on{background:#1a56db;border-color:#1a56db}.grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:8px;gap:8px}.inp{width:100%;height:32px;padding:0 8px;border:1px solid #b8b8b8;border-radius:4px;background:#fff;font-size:13px}textarea.inp{height:auto;padding:8px}select.inp{padding:0 4px}.phone-frame{width:376px;height:666px;background:#fff;border:1px solid #b8b8b8;border-radius:8px;overflow:hidden}.phone-frame iframe{width:376px;height:666px;border:0;display:block}.empty{flex-grow:1;display:flex;align-items:center;justify-content:center;color:#777;text-align:center;padding:24px}